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EASYCARE CUSTOMER RETURNS & WARRANTY


USA and International customers that have purchased directly from EasyCare.


90-Day Warranty.

EasyCare Inc offers a 90 day repair or replacement warranty (from date of purchase) on quality and workmanship for all merchandise manufactured under the EasyCare label. The customer should return the product to EasyCare with a copy of the customer’s dated receipt showing the item was returned within the 90 day period. Products will not be accepted without a dated proof of purchase. When the product is sent in for evaluation, the customer must call EasyCare Customer Service at 800.447.8836 to obtain a Return Authorization Number (RMA). Products that can be repaired will be quickly sent back to the customer. Products that can’t be repaired will either be paid in the form of a store credit or replaced. The customer is responsible for freight costs to EasyCare. EasyCare will cover ground or parcel post shipping back to the customer. Parts and labor are no charge under the 90 day warranty.




EASYCARE DEALER RETURNS & WARRANTY


Customers that have purchased from an EasyCare dealer.


90 Day Warranty taken care of through the EasyCare Dealer. The customer should return the product to the dealer with a copy of the customer’s dated receipt showing the item was returned within the 90 day period. Products will not be accepted without a dated proof of purchase. The dealer will then send the product to EasyCare to be replaced or repaired at EasyCare’s discretion. When the product is sent in for evaluation, the dealer must call for a Return Authorization Number (RMA). Products that can be repaired will be quickly sent back to the dealer. Products that can’t be repaired will either be paid in the form of a store credit or replaced. The dealer is responsible for freight costs to EasyCare. EasyCare will cover ground or parcel post shipping back to the dealer. Parts and labor are no charge under the 90 day warranty.


All International customers that have purchased through a dealer need to return product to the dealer. EasyCare issues a credit back to the international dealer after we have received photos of the damaged product from the dealer.


90 Day Warranty through EasyCare. EasyCare Inc offers a 90 day repair or replacement warranty (from date of purchase) on quality and workmanship for all merchandise manufactured under the EasyCare label. The customer should return the product to EasyCare with a copy of the customer’s dated receipt showing the item was returned within the 90 day period. Products will not be accepted without a dated proof of purchase. The customer must call EasyCare for a Return Authorization Number (RMA) then the product shall be sent in for evaluation. The customer is responsible for freight costs to EasyCare. EasyCare will cover ground or parcel post shipping back to the customer. Parts and labor are no charge under the 90 day warranty.


Does your business have a different policy?


If your store policy is different than our 30 money back (for example, if you offer a 60 day “satisfaction guarantee”), please be aware that EasyCare may not issue you a credit for your customer’s return. If you choose to refund the purchase to your customer after the 30 day money-back period has expired and the item is under the 90 warranty, you may return it to us for evaluation. We will repair it or issue you a store credit, at our discretion. Credits will not be considered after the warranty period has expired.




Other Items to Note


• Product can only be returned once under a 90 day warranty. For example we will only replace one gaiter during the 90 day warranty period.


• The customer should return the product to EasyCare with a copy of the customer’s dated receipt showing the item was returned within the 90 day period. Product that does not have a dated receipt will be will be charged for repair parts, labor and return shipping.


• If a product comes back without an RMA we will make one attempt to contact the customer. If the customer is reached we will take care of the customer based on the procedures above. If the customer can’t be reached the returned items will stored for one month. At the end of one month the product will be placed in our bargain bin or thrown away.




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