We back all of our products with a money-back guarantee. If you are not completely satisfied with a product for any reason, you may return it for a refund of the purchase price (excluding shipping and handling) within 30 days of purchase. To qualify all products must be returned to place of purchase and have a dated receipt. Offer not valid for EasyCare bargain bin or factory seconds. If the product was purchased from EasyCare, contact us at 800-447-8836 to receive return authorization and an RMA number. All returns must have an RMA number clearly written on the outside of package. Returns without an RMA number will be refused.
EasyCare, Inc. offers a 90 day repair or replacement warranty (from date of purchase) on quality and workmanship for all merchandise manufactured under the EasyCare label. If a boot fails during warranty, it is generally a minor hardware issue. Please bear in mind that most components of EasyCare hoof boots are either replaceable or repairable. This includes wire laces, cables, buckles, rollers, screws, straps and gaiters. Most repairs can be easily accomplished with simple household tools. Depending on the circumstances, EasyCare will send you repair parts, or ask that you return the boots to us for evaluation. Videos of many repairs are available on our website at www.easycareinc.com. While this warranty is very broad in nature, it does not cover wear (including sole breakthrough when worn over horseshoes), misuse, abuse, factory seconds, bargain bin items, or boots purchased as used. Products returned for evaluation must be washed clean, dry and free of debris, dirt, sand and manure. Damage inflicted by omnivorous horses, rodents or other unusual abuse is not covered. Customers in the United States should contact EasyCare directly for all warranty issues at 800-447-8836. International customers should contact the dealer where the product was purchased.
EasyCare staff is always willing to discuss any specific issues you may have regarding the performance of your EasyCare products. Please contact us at 800-447-8836 or email to firstname.lastname@example.org. Visit our website, easycareinc.com, for tips and product information that will help with the use of any of our product line.