We back all of our products with a money-back guarantee. If you are not completely satisfied with this product for any reason, EasyCare will gladly refund your purchase price (excluding shipping and handling) within 30 days of purchase. To qualify, all products must be returned to EasyCare and have a dated receipt. Offer not valid for EasyCare bargain bin or factory seconds. The customer will need to contact EasyCare Customer Service at 800.447.8836 to obtain a Return Authorization Number (RMA). The customer is responsible for freight costs to and from EasyCare. On rare occasions EasyCare will pay for shipping costs if defective product or the wrong product is received by the customer and returned in unused condition.
Products purchased from an EasyCare dealer that are being returned under EasyCare’s 30-day money-back guarantee must be returned to place of purchase within 30 days of purchase. The EasyCare dealer will need to contact EasyCare for a Return Authorization Number (RMA). Once this number is obtained the product will be returned back to EasyCare along with a copy of the customer’s dated receipt showing the item was returned within the 30 day period. Once EasyCare has received the products a credit memo for the full purchase price of the item will be issued to the dealer (excluding freight charges). All 30-Day Money-Back items will be paid in the form of a store credit. The 30 day money-back offer is not valid for EasyCare bargain bin or factory seconds. The consumer and/or dealer is responsible for freight costs. On rare occasions EasyCare will pay for shipping costs if defective product or the wrong product is received by the customer and returned in unused condition.
All International customers that have purchased through a dealer need to return product to the dealer. EasyCare issues a credit back to the international dealer after we have received photos of the returned product from the dealer.
Product can only be returned once under a 90 day warranty. For example we will only replace one gaiter during the 90 day warranty period.
The customer should return the product to EasyCare with a copy of the customer’s dated receipt showing the item was returned within the 90 day period. Product that does not have a dated receipt will be will be charged for repair parts, labor and return shipping.
If a product comes back without an RMA we will make one attempt to contact the customer. If the customer is reached we will take care of the customer based on the procedures above. If the customer can’t be reached the returned items will stored for one month. At the end of one month the product will be placed in our bargain bin or thrown away.