We back all of our products with the EasyCare Guarantee. If you are not completely satisfied with your product for any reason, EasyCare will gladly credit back the purchase price (excluding shipping and handling) within 45 days of purchase.
If you have purchased an EasyCare product through one of our partners, please return the product to the place of purchase for the same Guarantee service. We do not provide a refund or credit for items purchased from an EasyCare dealer.
You will receive a full credit minus shipping and handling fees as follows:
- All hoof boots, shoes and packs: $5.79 per unit
- Accessories: $2.50 per unit
- Oversized items: $25 per unit
This Guarantee does not cover:
- Adhesives and packing materials
- Bargain Bin, factory seconds, or products that were purchased as used
- Boots altered by heat fitting, used over steel, aluminum or composite horseshoes
- Damage inflicted by omnivorous horses, rodents, or other unusual abuse
- Glue-On boots, shoes, products or accessories that are not in their original, unopened packaging. EasyCare, at its sole discretion, may void the Guarantee if glue-on products appear to have been removed from packaging.
To Return Items
- Complete and submit the online Returned Merchandise Authorization (RMA) form. Consumers will complete the Consumer RMA Form and authorized EasyCare Dealers will complete the Dealer RMA Form.
Consumer RMA Form Dealer RMA Form
- Look for an email to arrive in your inbox with 24 business hours. It will contain a copy of your completed RMA, a prepaid FedEx shipping label and additional instructions on how to ship your return.
- Pack your clean and dried product in the original package if possible, and include the RMA form.
- Affix your shipping label to the package.
Please allow 10 days after your item is received for EasyCare to process your return.